One person to help build your website, create useful tools and work through the technical problems that come with running a business.
Work directly with Michael on the next improvement, the question you can’t quite explain, or the unusual idea that could make your day easier.
Approximately CAD $20,000/year · Proposed 20 hours/week · Scope and terms by agreement
Your priorities shape the work. These are examples to discuss, with feasibility, scope and timing agreed for your business.
Build or improve your business website, clarify your services and make it easier for customers to take the next step.
For example: turning a complicated service inquiry into a clear request form.
Explore our website work ↗Explore custom tools for availability, scheduling, inventory, customer requests or the workflow your team currently manages by hand.
For example: showing available appointment slots or bringing scattered information into one view.
Explore custom solutions ↗Ask a technical question, investigate a stubborn issue or get help choosing the next piece of technology for your business.
For example: understanding why two systems do not work together and comparing practical options.
Explore practical IT help ↗Ideas don’t always arrive during a scheduled meeting. Bring the strange question, the sketch or the “what if.”
The partnership gives those ideas a place in an ongoing conversation. We work out what matters, what is feasible and what to tackle next.
We agree contact channels, availability and response arrangements together. The weekly time commitment does not promise a 3 a.m. response or 24/7 emergency coverage.
Talk through the work, the tools you already use and the things slowing you down.
Turn the ideas and technical questions into priorities with an agreed scope and weekly schedule.
Work through those priorities, review the result and decide what comes next.
For a business that wants ongoing help across its website, tools and technical decisions.
Start with a conversation about the work you need. We’ll review the fit and put the scope, weekly schedule and commercial terms into a written proposal.
The Dedicated Business Partner is a separate option for a broader, continuing working relationship.
If you mainly need occasional remote troubleshooting and advice, the Technical Partner Membership remains available. One-off projects can also be quoted around your needs.
A few answers about the proposed offer, the work and the next step.
An ongoing working relationship with Michael at Normandin Systems for website work, custom business tools, technical troubleshooting and practical technology advice. We agree the priorities and scope around your business before starting.
The indicative annual investment is approximately CAD $20,000 for a proposed commitment of 20 hours per week. This is an inquiry-based offer. The final scope, weekly schedule, time accounting, holiday coverage, applicable taxes, payment schedule and other terms are confirmed in a written proposal before work begins.
Yes. We can explore availability and scheduling tools, inventory workflows, customer inquiry tools and integrations between existing systems. We review feasibility, required access, testing and the work involved, then agree which tasks fit the partnership priorities and available time.
Yes. Bring the unusual idea, even if it starts as a rough sketch or a late-night thought. We agree contact channels, availability and response arrangements together. The proposed weekly time commitment does not include an automatic 24/7 response or emergency guarantee.
The proposal defines how work, meetings and messages count toward the weekly time, along with scheduling, unused time, holidays and any on-site work. Extra hours, equipment, licences, hosting, travel and other third-party costs are discussed and agreed before commitments are made.
The existing Technical Partner Membership is CAD $299/month plus applicable taxes for two hours of scheduled remote help per monthly billing period. The Dedicated Business Partner is a separate, broader working arrangement with a proposed 20 hours per week and an indicative annual price of approximately CAD $20,000. It starts with a fit discussion and a written proposal.
No. An inquiry starts a conversation about your business and the work you need. There is no automatic checkout or subscription on this page. We confirm the agreement, payment arrangements and start date before work begins.
Tell us what you do, what gets in the way and what you would like to make possible.